Aftersales Contact Advisor - Hedge End Reference Number - 0123445567567
Location Hedge End
Working Hours
Benefits Join the Peter Cooper Family
Salary Please apply for more details
Closing Date 30/04/2021

Job Title: Aftersales Contact Advisor (POLK)

Location: Hedge End

Salary: £18,000 basic (OTE £26,000-£30,000)

We are now seeking talented Aftersales Contact Advisor to join our successful POLK team in Hedge End. The main objective of the role is to Maintain a friendly and efficient customer interface for service work

Key Objectives of the role:

  • Leave every customer with a sense of efficient service and being valued
  • Maintain customer personal and transaction records so they are useful to other retailer staff
  • Provide a single point of contact and resolution for routine customer enquiries and concerns
  • Maximise workshop bookings
  • Adherence to the company policy handbook

Essential Skills/Experience

  • Experience of working in a similar role
  • Excellent customer service skills
  • Excellent customer satisfaction skills
  • Confident communication skills
  • Compliance (experience of working within a regulatory/process orientated environment)
  • Organisation skills and being able to manage multiple customer appointments.
  • Strong administration skills including: diary management, time management and record keeping.
  • Ability to show initiative and actively follow up and maximise every sales opportunity.

What can we offer you?

Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers

Fantastic team environment

Competitive rates of pay

Uncapped earning potentials

Career development and progression opportunities

  • Family run business where you will be a valued employee

Professional Demonstrate expert knowledge and skills

Excellence Be outstanding in all that we do

Trustworthy Be open, honest, decent and fair

Everyone working together for the benefit of our business

Respectful Treat others in the way that you expert to be treated

Be Part of the Team
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