Service Manager/Assistant Service Manager Reference Number - 0123445567567
Location
Working Hours
Benefits Join the Peter Cooper Family https://hr.breathehr.com/v/service-manager-assistant-service-13296
Salary Please apply for more details
Closing Date 31/08/2020

We are now seeking talented Service Manager/ Assistant Service Manager to join our successful Service team in Bransgore. The main objective of the role is to formulate policies and procedures to achieve maximum revenue and profitability through the sale of labour, parts and materials.

Key Objectives of the role:

Control stocks and assets at a level commensurate with profit requirements and customer satisfaction

Ensure the highest level of customer satisfaction and retention

  • Help Retailer to achieve industry-leading standards of process efficiency and cost control

Ensure departmental compliance with company policies and industry guidelines

Ensure team fully engage with the latest digital tools to achieve a fully blended experience

Conduct timely quarterly PETER reviews and appraisals with all staff

To achieve and deliver on all Peter Cooper Motor Group and Volkswagen Key Performance Indicator (KPI’s)

To achieve the financial budget each month and throughout the year

To ensure you and your team are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly

Essential Skills/Experience

  • Experience of working in a Service Manager/ Service Advisor role
  • Experience in the motor trade
  • Experience of working with Pinnacle
  • Excellent customer satisfaction skills
  • Confident communication skills
  • Leadership/ Managerial Experience
  • Team player
  • Compliance (experience of working within a regulatory/process orientated environment)
  • Organisation and time management skills.
  • Problem solving skills

*Full UK driving license required*

What can we offer you?

Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers

Fantastic team environment

Competitive rates of pay

Uncapped earning potentials

Company vehicle (dependent on job role)

Career development and progression opportunities

  • Family run business where you will be a valued employee

Professional Demonstrate expert knowledge and skills

Excellence Be outstanding in all that we do

Trustworthy Be open, honest, decent and fair

Everyone working together for the benefit of our business

Respectful Treat others in the way that you expert to be treated

Be Part of the Team
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