I have just collected a new car for my wife from your Hedge End branch. I just wanted to say what a relaxed and enjoyable experience it was from the moment I first walked in the door a month or so ago. I say this because I didn't feel any pressure to buy one thing or the other, or anything at all - I was simply given the information I asked for and allowed all the time I needed to discuss it and to go away and make my own decisions. This, and the fact that the salesman really listened, drew me back, so I cannot speak highly enough of Steve Upward. Can I also mention the car park attendants - that's a really nice touch when they are so helpful and cheerful - and the receptionist, whoever she was, who would always offer me coffee or tea. They all contribute so well to the general ambience. For these reasons I wouldn't hesitate to recommend your showroom. The brand itself, of course, speaks for itself. And my wife loved the flowers!
Chris, My wife and I have had the pleasure of buying a new polo recently. We were very impressed with the whole process, from our first visit to the new Hedge end showroom through to handover in the comfort of the handover suite. Once again please pass our thanks to Harvey, he never fails to smooth out any problems sometimes before we even know they\'re happening . We wish your dealership success and if all of your team exhibits the same high standards as Harvey that should be a 'shoe in' Thank you.
- Andrew & Nicola Tyreman
Thank you for the kind invitation to have lunch at the Limewood hotel. We did indeed accept your offer and had a most enjoyable meal with excellent service at this lovely location.
I would also like to place on record the great service from the Sales staff at the Shirley Branch and that my wife and I are very pleased with the car we purchased.- Gordon Warner (Southampton)
I am pleased to say I have recently purchased a new car from your Portsmouth branch and received outstanding customer service from the first day I walked in to enquire, to the day I drove away.
This whole process has been hassle free and done to a top standard with everything being dealt with in a highly professional manner, from your sales adviser Paul Marsden. His a credit to your company and I will be more then happy to recommend you in the future.
Many thanks and look forward to dealing with you in the future- Becca and Sam (Portsmouth)
I have recently bought a second hand 58 plate VW Touran. I didn’t buy my vehicle from you but I have been very pleased with my purchase. This is my first experience as a VW owner and as I have three kids this car suits my needs perfectly.
On three separate occasions I have used your Hedge End branch since buying my car. Once to have a small problem with a wheel fixed, once to collect some minor parts and once for an outstanding recall under warranty.
I would like to say that despite the minor nature of my visits to you, how excellently I was treated. Work was carried out quickly, while I waited on one, occasion. A courtesy car was offered should I have needed it for my school run. The facilities in your showroom are excellent and as I was with one of my kids, she was even invited so sit in the convertible Golf you have for sale and made very welcome.
Everyone I dealt with was really courteous and could not have been more helpful. In the past I have avoided main dealers for work on my vehicle, normally due to higher prices, but I will happily return, although hopefully not too often.
Please would you pass my comments on to the staff at Hedge End. They’re doing a superb job.- Mr.Dennis (Southampton)
After the disappointment of having to return my new Golf to you after only a few days, I would just like to say how pleased I was with the service I received from your garage in Shirley, Southampton. The service I received was second to none. Warren and Andy were very helpful and polite from the moment I arrived to the point at which I collected my car. A totally different experience from the last garage I went to. I would certainly recommend Peter Cooper to friends and family. The chocolates were very much appreciated as well!- A. English (Southampton)
I made the decision to leave Peter Cooper a few years ago as I thought the ‘back street’ garage may be cheaper for me. Recently I was proved wrong and decided to use your Price Match promise which I’m glad to say was everything it promised to be! I’m back for life and can honestly say ‘the grass isn’t always greener!!- Mr. Jones (Chandlers Ford)
It is always a pleasure when dealing with Peter Cooper! The staff are always polite, whether we are looking at buying an accessory, booking a service or buying a new car. We feel valued and we value you! A true family run business with the right values at heart!- Mrs. C. Thomas (Southampton)
Even though I have had a few problems over the 10 years of dealing with your company, I have to applaud how I have always been dealt with! What ever happens I know I’m in safe, caring hands! True professionals!!!- Mr. Frith (Emsworth)
We unfortunately didn’t end up buying a car in the end, but when we do it will certainly be from Peter Cooper! Out of all the places we went to, we felt looked after by ‘x’. He was very professional, attentive and couldn’t do enough to make sure we felt correctly informed and comfortable with our decisions. I can’t wait to come back when we are in the market!- Mrs. Digence (Gosport)
You can certainly tell the staff are trained by Volkswagen! The product is fantastic and this has always been backed up by fantastic service from the staff at Peter Cooper!- Miss. L. March (Portsmouth)
I have used most of the alternative garages in the area at some point over the many years I’ve been driving. I’m pleased to tell you that out of all the local garages I can visit, I have always preferred the family run ethics of your company! Friendly, honest, good value yet utterly professional in every way! Thank you!- Mr. Percival (Southampton)