Transaction Manager/Used Car Controller

We are now seeking a talented Transaction Manager/Used Car Controller to join our successful Team in Southampton and jointly manage a team of eight. The main purpose of the role is to sell the maximum amount of finance and insurance possible in line with market share/penetration targets.

Key Objectives of the role:

  • Used Car Controller responsibility with regards to advertising, image requirements, pricing and forecourt management
  • Responsibility for overall performance of Used Car Sales within the Retailer
  • Achieve maximum profitability on sales of finance and insurance products
  • Work with Sales Executive to ensure customer awareness of product range, including extended warranty, finance facilities and all recommended add-on products
  • Ensure the implementation and management of sales and referral processes
  • Ensure highest degree of customer satisfaction to achieve customer loyalty
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency

 

Essential Skills/Experience

  • Motor industry experience ( ideal but not essential)
  • Experience of managing/ supervising a team
  • Strong leadership/coaching skills
  • Excellent customer satisfaction skills
  • Ability to approach challenges with enthusiasm
  • Strongcommunication and listening skills
  • Full UK driving license required