How Father-Son Values define Our Dealerships

How Father-Son Values define Our Dealerships

https://www.petercoopergroup.co.uk/kia/Key Takeaways

  • The transition from Peter to Darren Cooper ensured the values established in 1981 continue to guide every dealership decision today.
  • Professionalism, Excellence, Trust, Everyone together, and Respect remain the foundation of how customers and colleagues are treated.
  • Expansion into multiple franchises and 9 locations has increased choice while maintaining a family-run experience.
  • Being an independent, family-owned group means actively reinvesting in Hampshire and West Sussex, strengthening the communities it operates within.
  • With no external shareholders, PCMG operates with stability and “patient capital,” ensuring ongoing support for years to come.

The leadership of Peter Cooper Motor Group transitioned from founder Peter Cooper to his son, Darren Cooper, in 2006.

This second-generation succession solidified a commitment to "Family-First" motoring, ensuring that the original 1981 values, Professionalism, Excellence, Trust, Everyone together, and Respect, remain the heartbeat of the group across its 9 South Coast locations.

Why is Family Ownership Vital in the Automotive Industry?

In an era where many local garages are being swallowed up by giant national PLCs, the "family-run" label at Peter Cooper Motor Group (PCMG) isn't just a marketing slogan; it’s a safeguard for our customers.

When a dealership is owned by distant shareholders in a London boardroom, the focus often shifts to monthly quotas and profit margins.

At PCMG, we don't answer to shareholders; we answer to our neighbours. According to the Institute for Family Business (IFB), family-owned firms account for 88% of all UK private sector businesses, yet there is a significant "rub."

Research shows that only about 30% of family businesses successfully navigate the transition from the first to the second generation.

By successfully passing the torch from Peter to Darren in 2006, we ensured that the specialised, personal care our customers expect remained intact.

"When we sit down at the dinner table, we aren't talking about spreadsheets; we're talking about the families in Hedge End, Chichester, Horsham, West End, and Shirley that have been buying cars from us since the 80s," says Darren Cooper, Managing Director.

How Did the Transition from Peter to Darren Cooper Work?

Peter Cooper founded this company in 1981 at what is now known as "Cooper's Roundabout" in Hedge End.

He built the business on a simple premise: a dealership should be as reliable as the Volkswagens it sells.

Darren didn't just walk into the Managing Director's office in 2006; he grew up within the bays and showrooms, learning the "PETER" framework by heart.

This transition was a strategic evolution. While Peter established the foundation of excellence, Darren has spearheaded our expansion into a multi-franchise powerhouse.

Today, we operate 22 businesses across 9 locations, including Kia, Kia PBV Jeep, OMODA, JAECOO,and Xpeng. Along with our Prestige used car businesses, our Vehicle Trade Centre, our Bosch, All Makes Service Centres, My Trusted Electrical, Peter Cooper Modifications, Peter Cooper Leasing and Peter Cooper Rent-A-Car.

However, whether you are at our flagship Hedge End site or one of our other showrooms, that "Peter to Darren" continuity ensures you never feel like a number.

Peter to Darren: How Father-Son Values Define Our Dealerships

Area of the Business

Founder: Peter Cooper (1981–2006)

Second Generation: Darren Cooper (2006–Present)

What It Means for Customers

Core Values

Established the original PETER framework: Professionalism, Excellence, Trust, Everyone together, Respect

Protects and actively reinforces the same PETER values across all departments

Customers receive consistent, ethical, and respectful service at every location

Leadership Style

Hands-on, relationship-driven, community-focused

Hands-on, people-first, with strategic growth

Decisions are made locally, not by distant shareholders

Business Scale

Single-site Volkswagen dealership at Hedge End

22 businesses across 9 South Coast locations

Wider choice of brands without losing the personal touch

Brand Representation

Volkswagen specialist

Multi-franchise group including Volkswagen, Kia, Kia PBV, Jeep, OMODA, JAECOO, XPeng and Prestige Used Cars

More options while maintaining trusted expertise

Customer Relationships

Built long-term loyalty with local families

Continues multi-generational customer relationships

Customers are treated as individuals, not numbers

Investment Approach

Patient, long-term investment in people and facilities

Continued patient capital with modernisation and expansion

Stability and reassurance that PCMG will be here long-term

Community Impact

Embedded the business in Hampshire communities

Expanded community support via the Peter Cooper Foundation

Profits stay local, supporting schools, sports teams, and jobs

Workplace Culture

Family-oriented, respect at every level

Strong retention, nearly 270 local employees

Experienced teams delivering consistent service

What is the Economic Impact of a Family-Run Dealership?

Choosing a family-run business over a national chain has a direct impact on the local Hampshire and West Sussex economy.

Data from Oxford Economics indicates that family firms contribute over £630 billion to UK GDP annually.

To put that impact into perspective, research from the Institute for Family Business and Family Business United shows there are approximately 5.3 million family-owned businesses in the UK, collectively employing over 14.2 million people, making family firms the backbone of the British economy

Unlike corporate chains that may siphon profits away from the region, PCMG reinvests back into the Solent area.

We employ nearly 270 local staff and support regional icons through the Peter Cooper Foundation.

Because we operate on "patient capital", a long-term view characteristic of family organisations, we are more resilient during economic shifts, ensuring we'll be here to service your car five, ten, or twenty years from now.

How does the "PETER" Framework Protect our Customers?

Our founder, Peter, developed a code of conduct based on his own name. To this day, Darren and the entire leadership team use it as a "moral compass":

  • P - Professional: We invest in the best training to stay at the forefront of automotive technology.
  • E - Excellence: We aim to exceed expectations, not just meet them.
  • T - Trustworthy: Transparency in pricing and honest advice are non-negotiable.
  • E - Everyone working together: We are one family team. We work together for the benefit of the business.
  • R - Respect: We treat your time and your vehicle with the utmost respect.

A Multi-Generational Promise

The transition from Peter to Darren was about more than a change in leadership; it was about protecting a legacy of trust.

As we look toward the next 40 years, we remain committed to the idea that a car dealership can be a landmark of the community, a place where you are greeted by name and where the owners are as invested in your journey as you are.

Want to experience the quality of a family-run team? Call our nearest branch and let’s get started.

Frequently Asked Questions (FAQs)

  • Is Darren Cooper still involved in the day-to-day business?

Yes. Darren is our active Managing Director and is regularly present across our 9 sites, ensuring the "PETER" values are being upheld in every department.

  • How many people does Peter Cooper Motor Group employ?

We currently employ nearly 270 local members of staff, many of whom have been with the "family" for over a decade.

  • What brands does the group represent today?

While we are heritage Volkswagen specialists, we have grown to include Kia, Kia PBV, Jeep, OMODA, JAECOO, Xpeng and our Prestige Used Car division.

  • What is the Peter Cooper Foundation?

It is our charitable arm that reinvests in local Hampshire and West Sussex causes, having raised over £40,000 for local schools and sports teams.

  • Why should I choose an independent dealer over a national one?

Independent dealers like PCMG offer a personal level of accountability. Our reputation in the local community is everything to us, so we go the extra mile to protect it.