Service Promise​

​At Peter Cooper Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why we've devised the 'Peter Cooper Service Promise'; 15 promises designed to help you manage the cost of motoring and making your life easier.

No one knows your Volkswagen better than we do​​

​We promise that our Volkswagen experts receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology. Because we love your car as much as you do.

We’ll match any like-for-like quote anywhere in the UK​​

​We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts ® from any garage within the UK. It’s that simple.

​We offer ‘real’ value for money​

We promise to offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired. *excludes wear and tear items

Volkswagen Video

We promise if a Volkswagen Technician discovers an issue, we will send you a video of your car showing any work that needs to be done before it takes place.

Ad Blue Top Up

We promise that, if you require your ad blue topping up, we will do so for £1.50 per litre including labour and VAT. There is no need to book in, just come along to your local retailer.

We’ll fit exterior bulbs and wiper blades​

We promise to fit wiper blades and exterior bulbs bought from us at no extra charge. We’ll replace all exterior bulbs, including sidelights, headlights, brake lights, fog lights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.

A range of convenience services to suit your needs

We promise to help you get on with your life whilst your car is with us for servicing and repairs, why not take advantage of a loan car. Just let us know when making your booking and we’ll be able to schedule the next available vehicle for you.

We offer visual health checks

We promise to give your car a 34 point check of the basics, at no extra cost and with no obligation. Call and ask us to book you in for an Express Visual Check (EVC) and we’ll arrange it all for you.

Road test with a technician if required​

​We promise that if you want to demonstrate your concern face-to-face with one of our technicians, you can. Just ask and we’ll arrange for one to be available for you: because sometimes it’s easier to show than tell.

Car wash and vacuum​

We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that at no extra charge, too.

We offer service plans

We promise to offer a convenient payment plan to cover your servicing. Our ‘Retailer’ Service plans are tailored to your vehicle and packed with extra benefits. Not only this, we also offer Volkswagen Service plans.

Free refreshments and hospitality with Wi-Fi

You can wait with an air-conditioned club class environment with free coffee and refreshments, Wi-Fi.

Volkswagen loan cars from £20

Whilst booking your vehicle in for servicing, MOT, repairs or warranty work, we’ll provide you with a loan car including insurance with a maximum excess of £2,000 for £20 (excluding fuel). All loan vehicles are subject to our driving license qualifying checks and vehicle availability.

We only use genuine Volkswagen parts​

We only use genuine Volkswagen parts to ensure your Volkswagen maintains its integrity! Let’s put it this way…Volkswagen’s reputation did not come from cutting corners and compromising on quality.

An official Volkswagen stamp in your service book

When you come to us you will be getting something you cant get anywhere else…an official Volkswagen stamp in your service book, ensuring your car maintains its value and integrity. Where applicable.