Renting a vehicle should be stress free, simple and easy, with a clear price that includes everything you need. That's why at Peter Cooper Volkswagen we put you first and have brought what you expect from car rental to our new service, Rent-a-Car.

There’s a clear price, with no hidden extras

We’ve all been there, it looks cheap online but by the time you’ve had all the extras and surcharges added into the cost of your rental it isn’t such good value for money anymore. That’s why we put the true cost upfront, the price you see is the price you pay, as simple as that – no hidden charges, no unexplained extras.

You get the vehicle you actually booked

Choose from our range of brand new Volkswagen Group vehicles and our aim is to give you the vehicle that you booked every time. All of those shiny new vehicles can be collected from our showrooms, no more collecting vehicles from port-a-cabins in windswept car parks, just visit your local showroom, grab yourself a coffee and have our dedicated rental experts organise your vehicle for you.

You get low excess as standard

We’ve cut through the confusing world of insurance excess, no baffling jargon in order to get you to upgrade when you collect, instead our online price includes a collision damage waiver (CDW), with a low standard excess of £500. Simple! And if you want, you can opt for an even lower excess by choosing our enhanced collision damage waiver (ECDW).

Renting from us is pain free and paperless

The last thing you want is reams of documents, so we’ve streamlined the process to make it as paper free and easy as possible. Our staff are equipped with handheld devices and send your legal documents direct to your email address, we can even text you key information if you prefer.

We will never try to force you to buy extras

Many traditional vehicle rental companies incentivise their staff by offering commission on those annoying little extras that you have to add on when you come to collect your vehicle, we don’t. Of course we do offer things like child seats, but we will offer them because you need them.

Also in our vehicles where satnav is built in, it’s still there, not disabled to try and squeeze more money from you.

Cancelling your reservation

You may cancel your reservation at any time up to midnight on the day you are due to pick-up the vehicle by contacting us (our details are shown on your reservation confirmation email). Depending on when you tell us that you want to cancel your reservation, you may still be charged for part or all of the total charges stated on your reservation confirmation email, as set out in the table below:

Notice of cancellation

Charges you pay

At least 3 complete days before your rental is due to start

No charge

Less than 3 complete days before your rental is due to start but before the day of pick-up

50% of the total charges stated on your reservation confirmation email

On the day of pick-up or if you do not cancel and fail to show-up

The full amount of the total charges stated on your reservation confirmation email

Payments on cancellation

The cancellation charge compensates us for having held the vehicle for you without any rental transaction ultimately taking place. You agree that we may charge you the applicable amount specified above against the payment card that you gave details of when you reserved the vehicle and give us permission to debit such payment card for this amount when you provide your payment details during the reservation process.